Enterprise Customer Satisfaction
0/23
Customer number
Consultant
Query
The Key account manager addressed my query quickly

Key account manager was friendly

Key account manager was very helpful

Key account manager asked if there was something else they could assist with

Econet Bill was clear

Was the service you requested from the key account available the way you wanted it and exactly how you wanted it

Econet communication with me through the below channels has been clear
Mail

Econet communication with me through the below channels has been clear
Key Account Manager

Econet communication with me through the below channels has been clear
WhatsApp

Econet communication with me through the below channels has been clear
Social Media

Econet communication with me through the below channels has been clear
Newspaper

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with Key account manager?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the treatment that the Key account manager gave you?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with Key account manager?

On a scale of 1 to 5? Where 1 is not too easy and 5 is very easy,
How easy was it to get the service that you required?

Were you satisfied with the service?

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

Could you kindly explain why you have given a score of regarding your likelihood to recommend (Econet), to others?
Could you kindly explain why you have given a score of regarding your likelihood to recommend (Vodacom), to others?
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