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Survey
Give us feedback on our services, help us improve your experience.
Take any one of the bellow surveys. Unless you choose to, you will not be required to give us personal information about yourself.
Brand Ambassador
0
/21
Customer Number
Brand Ambassador's Names
The Brand Ambassador addressed my need quickly
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
The Brand Ambassador was friendly
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Brand Ambassador was very helpful
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
The Brand Ambassador asked if there was something else they could assist with
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Was the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it?
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channelsMail has been clear
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
Brand Ambassadors
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
WhatsApp
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
Social Media
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
Newspaper
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with the Brand Ambassador?
1
2
3
4
5
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the treatment that the Brand Ambassador gave you?
1
2
3
4
5
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with the Brand Ambassador?
1
2
3
4
5
On a scale of 1 to 5? Where 1 is not too easy and 5 is very easy,
How easy was it to get the service that you required?
1
2
3
4
5
Were you satisfied with the service?
Yes
No
Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?
1
2
3
4
5
6
7
8
9
10
Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?
1
2
3
4
5
6
7
8
9
10
Could you kindly explain why you have given a score of
regarding your likelihood to recommend (Econet), to others?
Your response
Could you kindly explain why you have given a score of
regarding your likelihood to recommend (Vodacom), to others?
Your response
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All done! Thank you for your response
You can participate in this survey again after a week.
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