Surveys

The Brand Ambassador addressed my need quickly

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

The Brand Ambassador was friendly

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Brand Ambassador was very helpful

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

The Brand Ambassador asked if there was something else they could assist with

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Was the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it?

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channelsMail has been clear

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
Brand Ambassadors

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
WhatsApp

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
Social Media

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
Newspaper

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with the Brand Ambassador?

1

2

3

4

5

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the treatment that the Brand Ambassador gave you?

1

2

3

4

5

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with the Brand Ambassador?

1

2

3

4

5

On a scale of 1 to 5? Where 1 is not too easy and 5 is very easy,
How easy was it to get the service that you required?

1

2

3

4

5

Were you satisfied with the service?

Yes

No

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

1

2

3

4

5

6

7

8

9

10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

1

2

3

4

5

6

7

8

9

10

The Brand Ambassador addressed my need quickly

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

The Brand Ambassador was friendly

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Brand Ambassador was very helpful

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

The Brand Ambassador asked if there was something else they could assist with

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Was the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it?

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channelsMail has been clear

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
Brand Ambassadors

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
WhatsApp

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
Social Media

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

Econet communication with me through the below channels has been clear
Newspaper

Totally Disagree

Disagree

Neutral

Agree

Totally Agree

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with the Brand Ambassador?

1

2

3

4

5

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the treatment that the Brand Ambassador gave you?

1

2

3

4

5

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate your experience with the Brand Ambassador?

1

2

3

4

5

On a scale of 1 to 5? Where 1 is not too easy and 5 is very easy,
How easy was it to get the service that you required?

1

2

3

4

5

Were you satisfied with the service?

Yes

No

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

1

2

3

4

5

6

7

8

9

10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

1

2

3

4

5

6

7

8

9

10