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Survey
Give us feedback on our services, help us improve your experience.
Take any one of the bellow surveys. Unless you choose to, you will not be required to give us personal information about yourself.
Network Survey
0
/16
Was the network available whenever you needed it?
Yes
No
When on a call did you hear each other clearly with the person you were talking to?
Yes
No
Did you experience dropped calls during the conversation?
Yes
No
Did you experience inability to call yet you had enough credit balance?
Yes
No
Were you able to make international voice calls?
Yes
No
Was the data network available whenever you needed to browse the internet – e.g Whatsapp, Facebook, Youtube?
Yes
No
Did you find it easy to connect to the internet on your mobile phone e.g Whatsapp, Facebook, Instagram Youtube?
Yes
No
How often did you experience data cuts when using the internet e.g Whatsapp, Facebook, Instagram, Youtube?
Always
More often than not
Not frequently
Never
How often did you get fast internet speeds when browsing?
Always
More often than not
Not frequently
Never
Did the product (listed at the top) help you achieve what you wanted to do?
Yes
No
Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you recommend (Econet), to others?
1
2
3
4
5
6
7
8
9
10
Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?
1
2
3
4
5
6
7
8
9
10
Could you kindly explain why you have given a score of
in the question bellow regarding your likelihood to recommend (Econet), to others?
Your response
Could you kindly explain why you have given the score you gave in the previous sections regarding your likelihood to recommend (Vodacom), to others?
Your response
In the past week, how satisfied have you been with the network experience on Econet? Use a scale of 1 - 10, where 10 is very satisfied
1
2
3
4
5
6
7
8
9
10
In the past week, how satisfied have you been with the network experience on Vodacom? Use a scale of 1 - 10, where 10 is very satisfied
1
2
3
4
5
6
7
8
9
10
Back
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Next
All done! Thank you for your response
You can participate in this survey again after a week.
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