Network Survey
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Was the network available whenever you needed it?

When on a call did you hear each other clearly with the person you were talking to?

Did you experience dropped calls during the conversation?

Did you experience inability to call yet you had enough credit balance?

Were you able to make international voice calls?

Was the data network available whenever you needed to browse the internet – e.g Whatsapp, Facebook, Youtube?

Did you find it easy to connect to the internet on your mobile phone e.g Whatsapp, Facebook, Instagram Youtube?

How often did you experience data cuts when using the internet e.g Whatsapp, Facebook, Instagram, Youtube?

How often did you get fast internet speeds when browsing?

Did the product (listed at the top) help you achieve what you wanted to do?

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you recommend (Econet), to others?

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

Could you kindly explain why you have given a score of in the question bellow regarding your likelihood to recommend (Econet), to others?
Could you kindly explain why you have given the score you gave in the previous sections regarding your likelihood to recommend (Vodacom), to others?
In the past week, how satisfied have you been with the network experience on Econet? Use a scale of 1 - 10, where 10 is very satisfied

In the past week, how satisfied have you been with the network experience on Vodacom? Use a scale of 1 - 10, where 10 is very satisfied

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