Shops Customer Satisfaction
0/23
Shop Name
Your phone number
Query
Econet staff/team were friendly

Econet Shop staff was very helpful

Econet Shop staff member was neatly dressed

Econet Bill was clear

If you have ever used an Econet website/portal/whatsapp chatbot was it helpful?

Was the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it

Econet communication with me through the below channels has been clear.
Mail

Econet communication with me through the below channels has been clear
Key Account Manager

Econet communication with me through the below channels has been clear
WhatsApp

Econet communication with me through the below channels has been clear
Social Media

Econet communication with me through the below channels has been clear
Newspaper

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the service that the shop consultant gave you?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the attitude of the shop consultant as they served you?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
On average, how satisfied were you with the service you got from the key account?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How easy was it to get the service that you required from the key account?

Were you satisfied with the service?

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

Could you kindly explain why you have given a score of regarding your likelihood to recommend (Econet) to others?
Could you kindly explain why you have given a score of regarding your likelihood to recommend (Vodacom), to others?
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