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Survey
Give us feedback on our services, help us improve your experience.
Take any one of the bellow surveys. Unless you choose to, you will not be required to give us personal information about yourself.
Shops Customer Satisfaction
0
/23
Shop Name
Your phone number
Query
Econet staff/team were friendly
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet Shop staff was very helpful
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet Shop staff member was neatly dressed
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet Bill was clear
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
If you have ever used an Econet website/portal/whatsapp chatbot was it helpful?
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Was the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear.
Mail
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
Key Account Manager
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
WhatsApp
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
Social Media
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
Econet communication with me through the below channels has been clear
Newspaper
Totally Disagree
Disagree
Neutral
Agree
Totally Agree
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the service that the shop consultant gave you?
1
2
3
4
5
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How would you rate the attitude of the shop consultant as they served you?
1
2
3
4
5
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
On average, how satisfied were you with the service you got from the key account?
1
2
3
4
5
On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied.
How easy was it to get the service that you required from the key account?
1
2
3
4
5
Were you satisfied with the service?
Yes
No
Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?
1
2
3
4
5
6
7
8
9
10
Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?
1
2
3
4
5
6
7
8
9
10
Could you kindly explain why you have given a score of
regarding your likelihood to recommend (Econet) to others?
Your response
Could you kindly explain why you have given a score of
regarding your likelihood to recommend (Vodacom), to others?
Your response
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Next
All done! Thank you for your response
You can participate in this survey again after a week.
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