Roaming

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International Roaming

Important Points to Know

While roaming:
• All services are charged from the core balance (airtime); bundles/freebies are not applicable.
• Tariff rates higher than home rates and differ depending on visited country and network selected.
• A customer is charged for receiving a call.
• For prepaid customers; roaming service is provided by default.
• For Post-paid customers; a written formal request is required via:
• Key account managers
• Retail shops
• On *197#, customers can choose to:
1. Activate SMS roaming only
2. Activate SMS & Voice roaming only
3. Activate SMS, Voice & Data roaming only
Depending on their required services while travelling.

How to use the service

Before travelling
• Check your roaming status.
• Check our footprint.
• Check which services are live & the costs.
• As a prepaid customer, ensure you have enough airtime for roaming. You can also top-up using electronic channels, eco-cash, airtime transfer and USSD – voucher top up.
• Enable mobile data roaming & set data CAP limits, on your mobile device go to.
• Settings > Connections > Data usage and enable data saver (if your device supports this). This will help you keep track of the data usage.

While travelling
• The phone can be on auto/manual network selection mode:
On auto, the phone will select the strongest signal (provided ETL has a roaming agreement with the operator).
On manual, you can select a preferred network: Settings > Connections > Mobile networks > Network Operators then choose the desired network.
• For data roaming, enable data roaming on your mobile device: Settings > Connections > Mobile networks > Data roaming
You may also ensure the APN is defined by continuing to choose Access Point Names.
The APN should be: internet
• When making calls/sending SMSes, always include the country code of the mobile number you are dialling.

International roaming coverage and rates

Explore More, Worry Less!

We've slashed our international roaming rates; now you can stay connected in select SADC countries for as little as M2.10 per MB! Whether you're on business or just living your best travel life, roaming has never been this affordable.

Massively reduced prices
Reliable coverage
Stay connected wherever you go

Select your destination from the dropdown below to check out the new roaming rates and start planning your next adventure!

Network	Currency	Incoming Call/Min	Home Call/Min	Sms	Local Call/Min	International Call/Min	Data/Mb
{{ p.network }}	{{ p.currency }}	{{ p.incoming_call.toFixed(2) }}	{{ p.home_call.toFixed(2) }}	{{ p.sms.toFixed(2) }}	{{ p.local_call.toFixed(2) }}	{{ p.international_call.toFixed(2) }}	{{ p.data.toFixed(2) }}

Frequently Asked Questions

How is roaming activated?

How do I make a call while roaming?

Why can't I access data while roaming?

Are charges the same as while at home?

Why do I get charged for receiving a call?

Can I roam with bundles?

Why am I charged roaming costs while in home country?