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Hosted Call Center
A Call center focus on incoming and outgoing voice calls and a contact centre (Omnichannel customer support) can manage customers with both voice calls and data applications like e-mail, web-based chat/instant messaging. In some cases, contact centres will include the capability to share web pages sent to and from the customer.
Benefits
  • Allows for purchasing of certain contact center features per agent as may be required.
  • Realise savings in maintenance, expenditure and support costs.
Features
  • Allows for routing of electronic interactions from web chats and emails into normal voice calls.
  • Customisable
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