Dial *133*Pin# and send

Call the call centre on 177 and report your phone missing; it will be blocked and no one will be able to use your airtime or have access to services such as your Ecocash wallet

Go to the nearest Econet Shop and do a Sim Swap. This will only cost you M50

Dial *134# and send. Alternatively, dial *100# and select My account then go to balance enquiry and select either 1. account balance to view balance summary or 2. bundle balances to view detailed balances.

Dial *181*number of recipient including a dialling code# and sends, e.g. *181*2666xxxxxxx# send

Dial *125*amount*number of recipient# e.g. To transfer M50 to 6xxxxxxx dial *125*50*6xxxxxxx # send

It is a service that provides BlackBerry smart phone users with unlimited access to Internet browsing, allows email messaging and instant messaging using the BlackBerry Messenger service (BBM). There is a subscription fee to be paid to get the services

Dial *121# and select an option of what you want to do

Before leaving Lesotho, dial *197*1# and send. Select MTN once you are in South Africa

Once you are back in the country, dial *197*0# send and select Econet

Android phones (eg Samsung)

On your phone,

>go to settings >select more than >mobile networks. Go to Access Point Names. On the name, write Internet and then go to APN and also write Internet then save.  Do not change anything else. 

Windows phone (e.g Nokia)

on your phone

>go to menu >select connectivity > select packet data then go to edit active access point.

>On Access point name, write Internet and o the packet data access point, write Internet and then select ETL and click activate. 

>Go to configuration and select personal settings and then click Add, click web and select account name then write Internet. Go back to personal settings and choose access point.

iPhone

Go to menu and click settings > click on general and turn cellular data on

>choose 3G or 4G depending on phone capability

> Click on cellular data networks

> Look for APN and write Internet and click on cellular, your settings will be saved.

Dial *155# send and select 1 for BlackBerry PrepaidProsumer; you will then select a daily service, weekly service or monthly service

Visit an Econet Shop or any Ecocash Agent

Yes, when you do a Sim Swap, all your balances are restored including your Ecocash details and balance in your wallet

Peak period is every week day from 7:00 to 17:00

Off peak starts every week day at 17:01 and ends in the morning at 06:59. From Friday 17:01 to Monday 06:59 is also an off Peak period. In addition, all public holidays are off peak periods

Before you sign up for our service we need to check that there is coverage in your area . We will take you through an application process, which also includes a credit history check. If the application has been successful, you will be called to pay thereafter installation will be done.
However, for mobile fixed (28xxxxxx or 27xxxxxx) you just go to any ETL shop and purchase your set. Activation is done immediately.

At any ETL outlet countrywide

You dial 120 from your phone and follow voice prompts

Your airtime window period could have expired. If it has expired, you have to recharge so that you can access your account

Rental for a post-paid line is M70 per month including VAT

Yes, bills are supposed to be paid monthly. Sometimes delivery challenges cause delays in bills reaching you on time. You can also request to receive bills on your email

No, you need a fixed line to access the ADSL service. You therefore have to apply for both at the same time

Yes, ADSL uses the same fixed line as the existing telephone number

Yes. You can connect multiple computers in your home or office to the same high-speed connection

This is device that allows you to wirelessly connect to internet using our 3G or CDMA network and provides you the ability to browse the Internet on extremely high speeds

Yes. The 3G and EVDO services are mobile and can be used in places where there is network coverage. However, the broadband connection powered by ADSL system is not mobile and is installed in a home or office environment

The speed of the Internet connection varies depending on the chosen package

Plug the modem into a USB port on your computer and ensure the device is being installed. Once installed, check that you are receiving a signal. Open the HSDPA USB Modem application on your desk top and then open an Internet browser and run your webpage

Has your service worked before but now it doesn't? Please double-check that everything is plugged in and switched on; Have you checked your usage? You may have exceeded your data package for the month. ; If your service is still not working, please contact our customer care by dialling 177 or visit your nearest ETL shop