A telecommunications giant, Econet Telecom Lesotho re-launched a much awaited Sunday5 data bundle at the cost of 1cent per 1MB on Sundays only.

Itumeleng Mpasi, Econet’s product Manager: Data revealed that Sunday5 bundle was withdrawn from the market in July 2018 as it was degrading the data performance on the old network. “We’ve had this incredible data bundle in the past but due to the challenges we had then, it had to be ceased” said Mpasi.

Mpasi said now that the company has installed and migrated to a brand new, state of the art, 5G-ready core network, it’s the appropriate time to reinstate Sunday5 data bundle. She said this special bundle will be used on Sundays only for a period of three months. “This was once a famous bundle and our customers have never stopped asking for its reinstatement so there is a possibility that it will run beyond the three months” stated Mpasi

"With this new core network, we're unstoppable" added Mpasi

Sunday5 is a data bundle which offers a voluminous 500MB data at the mere cost of M5 which translates to 1MB at 1cent only. The bundle can be bought at any day of the week but it can only be used on the Sunday following the purchase. The data expires at midnight on the Sunday that it is used if not depleted. Customers can make as many purchases as they wish for themselves or friends and families.

Sunday5 data bundle is available on Econet’s *100# and mobile money, EcoCash. The promotion ends on Sunday July 14th 2019.

 

 

ECONET’s customers have started enjoying the rewards of a brand new network.

Econet has spent more than M100 million to build a completely new network that comes with an array of exciting features that are likely to enhance the customers’ communication experience.

The result is a network that is faster, efficient and smarter.

Malefetsane Tlelima, Econet’s Chief Technology and Information officer, describes the new network as a “game changer in terms of quality and additional services that bring convenience to customers”.

“We can safely say that we now have the fastest and most efficient network in the country. The numbers on internet speeds clearly attest to this,” Tlelima says.

 “We have solved the issues of slow data, bubble noise and congestion. Dropped calls have been cleared and our call set up time is quicker.”

Since the major stage in the migration process was completed, customers are getting notifications on their data levels. Those alerts on data usage have helped customers manage their costs and avoid the likely dreaded out-of-bundle charges.

“We are helping our customers take control by telling them how much data they have used,” says Tlelima.

Perhaps the most exciting feature for customers is the one that informs them about the cost of every call.

Introduced this week, the service tells tell you how much a call has cost you.

Lebeko Sello, Econet’s acting Chief Commercial Officer, calls it “an instant bill that allows customers to immediately track the cost of their calls”.  

“We are saying there will no longer be surprises. You know what you have just spent on a call. You now have the freedom to control what you use and how you use it,” Sello explains.

He says the beauty about this service is that it is coming at a time when Econet has also slashed the cost of voice calls from 6cents per second to 4 cents per second.

“So the convenience is coming with a much reduced cost on voice calls,” says Sello, adding that the price cut is in line with Econet’s plan to redouble efforts and pass on its savings to the customers.

Tlelima is calling on customers to inform the company if they have challenges connecting to the network.

“We are waiting for feedback because we might have some blind spots here and there. This is normal during every migration. The creation of a perfect network is an on-going process that requires constant interaction between the service provider and the customer,” Tlelima says.

 

Econet expands data connection through Fiber

Internet connectivity to the homes and offices has been taken to another level since fiber roll out by telecommunications giant, Econet.

This was revealed by Econet’s SME and HVC Manager, ‘Makhoarai Kobiso in an interview this week. Kobiso said that in order to ensure that customers benefit from Econet’s biggest fiber network, the company is continuing to expand services to areas around Maseru. Fiber offers internet connectivity at the lightning speeds of up to 100mega bits per second.

Kobiso said that customers are awestruck by uninterrupted internet browsing and video streaming at home and at the offices. There is full fiber coverage at Lesia, Thetsane West, Thetsane East, Masowe 1, Masowe 2, Masowe 3, Masowe 4, Katlehong, Maseru West, Maseru East, Moshoeshoe II, Stadium Area, Hillsview and Florida. This means that Customers residing at these areas are already enjoying high speed internet connectivity through fiber.

She recapped that the company has plans to invest more on fiber roll out in order to cover the rest of the country. “We want to ensure that customers in the other districts get the chance to enjoy the flawless speed that Econet is bringing through fiber connectivity” said Kobiso

“Faster and reliable connection means work is done in half the time than before for both parents and children whose homes or workplaces have been connected with fiber” added Kobiso

Kobiso maintained that fiber’s reliability, passiveness and its susceptibleness to damage is the reason why Econet is gradually replacing copper with it as the latter is prone to theft and damage.

For recharges, fiber customers can conveniently top up their accounts with up to 24 GB data from the comfort of their homes through *100#.

 

Econet facilitates growth of businesses

A recent transformation of operations at Econet has given birth to the Enterprise Department, division specifically focused on providing data and Information Technology (It) solutions to local businesses.

General Manager: Enterprise, Lebohang Ramaisa says customer satisfaction is the driving force behind the department. The restructuring has narrowed the department’s mandate to servicing business clients. “Our mission is to use our diverse technological infrastructure to help Basotho businesses function better and smarter,” Ramaisa explains. He adds that apart from enterprises the department also looks after high value clients.

Ramaisa notes that because Econet has the biggest fibre network, a legacy of the fixed network, it is able to develop and offer businesses fixed broadband services that “guarantee speed, reliability and efficiency”. He says Econet has remained attuned to the fact that most of its clients deal in highly sensitive information whose integrity has to be safeguarded at all costs. “We have virtual and point to point networks designed for reliable and secure communication.” “Our fibre, 3G and 4G networks help businesses communicate with their customers, stakeholders and employees”.

Econet has 3G and 4G networks in all major urban areas. The majority of the suburbs in Maseru are now connected to fibre and Ramaisa says the expansion continues. It is that strong and wide network that has helped his department keep local businesses satisfied. “Beyond providing data we also offer fully convergent IT solutions. This is done through our diverse range of infrastructure.”

Explaining the transformation that led to the creation of the department Ramaisa says: “Econet has continued to evolve in order to position itself to meet the needs and demands of customers who now have huge expectations”. “We are aligning ourselves with the global trends where customers are becoming more and more aware of the quality of service they expect. They want a fast, efficient and reliable network. We have structured ourselves to meet that new demand.”

Ramaisa says because of the restructuring, the Enterprise Department “now has total control of a deal from pitching a product to servicing the client”. He points to several things the department is now doing differently as a result of the reorganisation.

The first is inculcating a culture of flexibility and care for the client. The second is a clear strategy to build strong relationships with the clients. This, Ramaisa notes, has helped the department and the company to understand the client better and to meet their specific needs. Out of that close interaction with clients the department has designed customised products and services.

“We understand that clients are different and their needs diverse. We are addressing the specific needs of each client across the market segments.”

For households Econet is rolling out fibre as part of its Fibre To The Home (FTTH). “We have learned that the market is hungry for internet speed. That is something we are bringing by expediting the fibre roll out,” Ramaisa says. He says for Small and Medium Enterprises (SMEs) the department is designing a bundle that will include IT, landline and mobile solutions. “This is possible because of our diverse technological solutions and convergence”.

 

 EcoSure hits M1m mark in policy payouts

Econet, through its EcoSure – Mpolokeng insurance policy underwritten by LNIG, has paid M1 million worth of policy payouts since its introduction to the Lesotho market.

This was revealed by Econet's Product Manager – EcoSure, 'Mabasia Khongoanyana.

Khongoanyana said that Econet issues payouts to the beneficiaries of the EcoSure – Mpolokeng insurance policy members ranging from M2, 500 to M20, 000 on a weekly basis. "These payments are issued only if the deceased members have been consistently paying their monthly premiums which are deducted from the airtime wallets" said Khongoanyana

She said that Econet's EcoSure insurance policy covers one member, aged between 18 and 65, per SIMcard and the customer is at liberty to choose anyone as their beneficiary.

She emphasized that EcoSure is by far the most convenient and affordable policy in Lesotho where members pay premiums from as little as M9 per month and the amount is deducted from their airtime. "EcoSure – Mpolokeng offers our customers a peace of mind in times of need" Khongoanyana concluded.

Limakatso Ts'osane, a 25 year old model, said that she knew when she was 17 and still in high school that should her grandmother leave this world, there would be no one to bury her.

"I am an orphan so, it has always been me and my grandmother, who is my mother's sister, against the world. I knew that other insurance companies will ask for documents that my grandmother does not have, like a pay slip, but with EcoSure, all she needed was a mobile phone. I helped her register on the phone and had to sell sweets at school to pay for her monthly premiums" said Ts'osane

Ts'osane said that when her grandmother passed on last month after a short illness and as the beneficiary, she went to the Econet shop to make enquiries on the required documents for claims. "Once I had all the documents, I took them to the Econet shop and received a call within a few days to collect the cheque" said Ts'osane

She said that she could not believe that she had the money to bury her beloved grandmother. "All I can say is that I am at peace because I gave my grandmother a dignified funeral, thank you Econet for providing such convenience with EcoSure" concluded Ts'osane

To register for EcoSure insurance cover, Econet customers simply dial *100#, follow the guidance menu and choose covers that suit their needs.

 

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